🔁 Return Policy – ZFold7Cases.com

At ZFold7Cases.com, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to make it right.

📅 Return Period

You have 30 days from the date of delivery to initiate a return.

✅ Return Eligibility

To qualify for a return, your item must:

  • Be in the same condition as received

  • Be unused and in the original packaging

  • Include the receipt or proof of purchase

📦 How to Start a Return

To begin your return, email us at support@zfold7cases.com.

If your return is accepted, we will provide:

  • A return shipping label

  • Full instructions on how to send your item back

⚠️ Items returned without prior authorization will not be accepted.

📸 Damaged or Incorrect Items

Please inspect your order on arrival. If the item is defective, damaged, or incorrect, contact us at support@zfold7cases.com within 30 days.

Include the following:

  • Order number

  • Description of the issue

  • Photos (or videos) of the damage

We will review your case and offer a replacement or refund if approved.

💰 Refund Process

Once we receive and inspect your return, you’ll be notified of the approval or denial.

✅ If approved, your refund will be issued to the original payment method within 10 business days.

⏳ Bank or credit card processing times may vary.

❌ Order Cancellations

You may cancel your order before it ships and before a tracking number is issued.

Once the order is processed and tracking is provided, cancellation is no longer possible.

If cancelled in time, the refund will be issued to your original payment method.

🛡️ 1-Year Warranty

All products from ZFold7Cases.com include a 1-year warranty against:

  • Defects in materials or workmanship

  • Failure to protect the device as advertised

To request a replacement, contact us with:

  • A description of the issue

  • Photos or videos as evidence

Each warranty claim will be reviewed before approval.

🚚 Return Shipping Costs

Customers are responsible for return shipping unless:

  • The item is defective

  • The item is damaged on arrival

Once we receive the item in original condition, a full refund will be processed promptly.

🚫 Non-Returnable Items

We cannot accept returns on:

  • Gift cards

  • Downloadable digital products

⚠️ Do not send any returns directly to the product manufacturer.

🏠 Incorrect Address / Unclaimed Packages

We are not responsible for packages returned due to:

  • Incorrect delivery address

  • Unclaimed packages

Refunds or reshipments will not be issued in these cases.